Frequently Asked Questions
Everything you need to know about shopping with Aspen Of Hereford Ltd.
What are your standard shipping times?
We aim to process all orders within 1-2 business days. Standard delivery typically takes 3-5 working days, while express options are available at checkout for faster arrival.
What is your return policy?
We offer a 30-day return policy on most items. Products must be returned in their original packaging and in resalable condition to qualify for a full refund.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the courier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.
Do you offer international shipping?
Currently, we primary serve customers within the UK. Please contact our support team for a bespoke quote if you require delivery to an international destination.
Are your products covered by a warranty?
Yes, all products sold by Aspen Of Hereford Ltd come with a standard 12-month manufacturer's warranty against defects in materials or workmanship.