Returns & Exchanges
At Aspen Of Hereford Ltd, we want you to be completely satisfied with your purchase; if you are not, you can return your items within 30 days of receipt for a full refund or exchange. Please ensure all returned products are in their original, unused condition with all packaging intact.
Initiate Your Return
Contact our customer service team via email or through our online portal to request a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the items in their original packaging, ensuring the RMA number is clearly written on the outside of the parcel.
Ship the Parcel
Send your return via a tracked courier service to our Hereford warehouse; please retain your proof of postage until the return is processed.
Refund Processing
Once our team inspects the returned goods, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing